DeTar Healthcare System Celebrates National Patient Experience Week April 28 - May 2
4/24/2025
VICTORIA, TEXAS - DeTar Healthcare System is proud to recognize National Patient Experience Week April 28 - May 2, a time dedicated to celebrating the physicians, nurses, staff, and volunteers who go above and beyond to ensure every patient feels valued, heard, and cared for at DeTar facilities.
Patient Experience Week, observed annually across the country, highlights the importance of not only treating medical conditions but also creating a meaningful and compassionate journey for every person who walks through the hospital doors. At DeTar, this mission is brought to life daily through intentional practices like leader rounding, active listening, and a hospital-wide commitment to the 5 Ps of Nursing Rounding: Pain, Position, Personal Needs, Proximity, and Patient Education.
“Patient experience is about more than just outcomes — it’s how we make people feel during some of the most vulnerable times of their lives,” said Morgan Petrash, RN, BSN, TICU Director and Patient Experience Champion at DeTar. “Our team is committed to meeting each patient with empathy and attentiveness. When we focus on the 5 Ps during every interaction, it ensures we're addressing comfort, dignity, and communication — and those things matter just as much as clinical care.”
At the heart of DeTar’s patient-centered care model is this proactive and intentional 5 Ps approach, designed to ensure patients’ needs are met efficiently and compassionately — ultimately improving both satisfaction and outcomes.
- Pain – Frequent assessment and monitoring of pain allow nurses to reduce discomfort and suffering, making pain management a priority in the patient’s healing journey.
- Position – Proper and regular positioning of patients enhances comfort and helps prevent complications like pressure ulcers or deep vein thrombosis, which supports safer, faster recovery.
- Personal Needs – Meeting daily needs like hygiene, mobility, and toileting with respect and care makes patients feel seen, valued, and supported throughout their stay.
- Proximity – Ensuring that items like the call light, water, phone, and personal belongings are within reach helps patients feel in control of their space and promotes peace of mind.
- Patient Education – Clear and compassionate communication about conditions, medications, and care plans empowers patients to be active participants in their health journey and reduces anxiety about what to expect next.
These elements are reinforced each day through leader rounding, a hands-on initiative where nursing leaders and hospital administrators visit patients at the bedside. This practice allows leaders to check in on care quality, respond to feedback in real time, and support both patients and staff — reinforcing a culture of accountability, responsiveness, and partnership.
“At DeTar, our commitment to a positive patient experience is woven into everything we do,” Petrash added. “It’s about creating trust and building meaningful relationships with every person who walks through our doors. That’s what drives us.”
As part of the weeklong celebration, DeTar is honoring the frontline staff and caregivers who bring compassion and excellence to every shift, recognizing their essential role in creating moments that matter for patients and their families.
“Whether it’s a warm smile, a carefully explained procedure, or a moment of reassurance — every experience matters. And at DeTar Healthcare System, every experience is an opportunity to heal,” said Petrash.
DeTar TICU nurses Adriana Salas, R.N., and Amanda Starnes, LPN, converse on patient care plan for patient Ronnie W.
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