The Joint Commission conducts periodic accrediations surveys at  DeTar Health Care Systems (DeTar Navarro and Women & Children's Hospital)

 

The purpose of the survey is to evaluate the organization’s compliance with nationally established Joint Commission Standards. The survey results are used to determine whether, and the conditions under which, accreditation should be awarded to the organization.

Joint Commission standards deal with organizational quality of care issues and patient safety and the safety of the environment in which care is provided. Any individual believing that he or she has concerns regarding patient safety or quality of care concerns at DeTar HealthCare Sysems that the hospital has not addressed appropriately may contact:

	Telephone to 1-800-994-6610
	Or
	Email to www.complaint@jointcommission.org

 

When submitting a complaint to the Joint Commission about an accredited organization, you may either provide your name and contact information or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed. It is the Joint Commission’s policy to treat your name as confidential information and not to disclose it to any other party. However, it may be necessary to share the complaint with DeTar HealthCare Systems in the course of a complaint investigation.

Joint Commission policy forbids an accredited organization from taking retaliatory actions against employees for having reported a patient safety or quality of care concern to the Joint Commission.

Please Note: The Joint Commission does not address individual billing issues and payment disputes. They also do not have jurisdiction in labor relations issues or the individual clinical management of a patient.